FAQ’S 2017-05-10T07:25:17+00:00
Terms & Conditions 2017-05-10T07:27:30+00:00

Site Terms & Conditions

Our Terms and Conditions (Terms) describe the service that the Sevenoaks Fund provides and your rights and obligations as a donor when you use this site. If you use any other service provided by the Sevenoaks Fund these terms will also apply to that service. The Sevenoaks Fund is an initiative administered by Sevenoaks Town Council (we, us, our) of Town Council Offices, Bradbourne Vale Road, Sevenoaks, Kent, TN13 3QG.

These Terms explain how you may use this website (the Site) which is provided by us free of charge. References in these Terms to the Site includes www.sevenoaks.fund and all associated web pages. You should read these Terms carefully before using the Site. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

If you have any questions about the Site, please contact us by e-mail at Townclerk@sevenoakstown.gov.uk or telephone on 01732 459 953.

Your use of the Site means that you must also agree to our Privacy policy [ADD LINK] and our Cookie policy [ADD LINK].

1. About the Site
1.1 The Site allows you to donate to, and raise funds for, applicable charities listed on the Site from time to time. All of the charities featured on the website have entered into an agreement with us and where applicable will be reclaiming Gift Aid under the UK governments Gift Aid scheme.
1.2 Full details of the charities and their respective projects can be found on the Site.
1.3 Where detailed charities are registered with the Charity Commission for England and Wales.
1.4 Each charity is responsible for its relationship with you and we accept no responsibility for that relationship. You may become a commercial participator and legally obligated under section 59 of the Charities Act 1992 to enter into a written agreement with the charity you are donating to, or raising funds for. If you are in doubt, or indeed you have any questions at all about this, then you should contact the charity directly.
1.5 The purpose of the Sevenoaks Fund is to assist local charities to raise funds for the projects listed on the Site.
1.6 We do not offer regulated investments and are not authorised or regulated by the Financial Conduct Authority. This is not a crowdfunding site and the projects listed do not offer incentives for donations.
1.7 Please note there is no recourse to either the Financial Ombudsman Services or the Financial Service Compensation Scheme.

2. Use of Donations
2.1 The Site allows for voluntary donations to be made towards a specific charity and/or project of your choice as you may select on the Site.
2.2 We are not responsible for any dissatisfaction you may have regarding the recipient charity’s use of any donations you make through the Site.
2.3 Please note we do not have any involvement with the day to operations of the charities listed on the Site.
2.4 The charities listed on the Site have agreed with us that the funds donated will be solely and directly for the purpose of achieving the project goals outlined on the Site and not for any other purpose.

3. Donations
3.1 Under charity law, we are not permitted to refund donations, other than in specific circumstances. Therefore, please review the submission page carefully before confirming your donation and read the following provisions.
3.2 The initial fund raising period for each project will be set at one year.
3.3 If the project does not reach its fundraising target within the fundraising period, you will be contacted and offered a refund of your donation or to continue to donate it for a further one year, after which we will again contact you and ask the same question. This is without prejudice to our right, subject to applicable charity law, to refund you at our discretion after the initial fundraising period (for example, if we suspect that there is little chance of the fundraising target being met).
3.4 We will make any refund to the same payment method as you originally paid unless you otherwise inform us in writing.
3.5 Unless you have requested the donation be made anonymously, your name and the amount you donated will be shown publicly on the Site. To make a donation anonymously please select the option on the Site before submitting your donation.
3.6 If you have agreed for us to reclaim under Gift Aid, your details will be forwarded to the charity for processing (see more below on Gift Aid).

4. Donation fees
4.1 There are no processing fees payable in addition to your donation amount.
4.2 Please note that if you are paying in a currency other the GBP you maybe charged additional fees by the payment processor.
4.3 Any interest accrued on your donation will be used to offset the administration and electronic payment fees.
4.4 The only charge that you may face for your donation will be levied by your own card provider.

5. How to pay
5.1 When making a donation through the Site, payment is processed by a third party called Stripe Payments UK Ltd (Stripe).
5.2 Donations can be paid for using Visa and Mastercard credit and debit cards and Apple Pay using the Site through Stripes’ secure payment system.
5.3 Please check Stripes’ terms and conditions and privacy policy at https://stripe.com/gb/privacy and ensure that you are happy with these before making a donation.
5.4 When the donation has been processed and cleared funds have been received the donations are allocated to a separate bank account to be held in the name of the charity.

6. Unauthorised card use
6.1 When a donation is made on the Site it is non-refundable unless you can show that the payment was as a result of unauthorised use of your card or fraud.
6.2 If you would like to dispute an unauthorised payment please contact your bank who will advise accordingly.

7. Gift Aid information
7.1 Gift Aid will only be available to UK charities that are recognised charities for tax purposes. The Site will only allow for the nomination of Gift Aid in relation to applicable charities.
7.2 Gift Aid is a tax relief allowing UK charities to reclaim an extra 25% in tax on every eligible donation made by a UK taxpayer.
7.3 When you donate to a charity on the Site you will be asked whether or not you are a UK taxpayer. Please note that Gift Aid can only be reclaimed on donations made by individuals who pay UK income or capital gains tax at a rate at least equal to the amount reclaimed on their donations in the current tax year.
7.4 We are not an accounting, taxation or financial advisor and you should seek professional advice on the consequences of making a donation using Gift Aid.
7.5 By ticking the appropriate box, you agree for us to forward your details to the relevant charity to reclaim under the Government’s Gift Aid scheme.

8. Using the Site
8.1 The Site is for your personal and non-commercial use only.
8.2 You agree that you are solely responsible for:
(a) all costs and expenses you may incur in relation to your use of the Site; and
(b) keeping your password and other account details confidential.
8.3 The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
8.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at webmaster@sevenoaks.fund and/or use the website accessibility tools available where indicated.
8.5 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

9. Ownership, use and intellectual property rights
9.1 This Site and copyright and other intellectual property rights in it, including but not limited to any digital content and trade or service marks of ours and the charities, are owned by us. We reserve all of our rights in any intellectual property in connection with our Site or these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.
9.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access and use the Site. You agree not to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

10. Submitting information to the Site
10.1 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any information that you regard as confidential or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.
10.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

11. Accuracy of information and availability of the Site
11.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any particular purpose. Any reliance that you may place on the information on this Site is at your own risk.
11.2 We may suspend or terminate operation of the Site at any time as we see fit.
11.3 Content is provided for your general information purposes only. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
11.4 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
11.5 While we try to make sure that the information contained on the Site concerning our charities or in connection with any project is accurate, true and not misleading, we cannot warrant, represent, guarantee or promise the information will be.

12. Acceptable use policy
12.1 If you submit any comments with your donations, they must not:
(a) contain any material which is defamatory of any person.
(b) contain any material which is obscene, offensive, hateful or inflammatory.
(c) promote sexually explicit material.
(d) promote violence.
(e) promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
(f) infringe any copyright, trade mark or other intellectual property right of any other person.
(g) be likely to deceive any person.
(h) be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
(i) promote any illegal activity.
(j) be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
(k) be likely to harass, upset, embarrass, alarm or annoy any other person.
(l) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
(m) give the impression that they emanate from us, if this is not the case.
(n) advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
12.2 You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching any of this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
12.3 Failure to comply with this acceptable use policy constitutes a material breach of these Terms and may result in our taking legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach, further legal action against you and/or disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

13. Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party websites. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

14. Limitation on our liability
14.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
14.2 If you are a business user:
(a) we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;
(b) we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(i) use of, or inability to use, our site; or
(ii) use of or reliance on any content displayed on our site.
(c) in particular, we will not be liable for:
(i) loss of profits, sales, business, or revenue;
(ii) business interruption;
(iii) loss of anticipated savings; or
(iv) loss of business opportunity, goodwill or reputation;
(d) furthermore, we will not be liable for any indirect or consequential loss or damage.
14.3 If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15. Events beyond our control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

16. Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.

17. Variation
No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

18. Disputes
18.1 We will try to resolve any disputes with you quickly and efficiently.
18.2 If you are unhappy with us please contact us as soon as possible You can do this by email to Townclerk@sevenoakstown.gov.uk, telephone 01732 459953 or by post to Sevenoaks Town Council, Council Offices, Bradbourne Vale Road, Sevenoaks, Kent, TN13 3QG.
18.3 If you and we cannot resolve a dispute using our complaint handling procedure, we will:
(a) let you know that we cannot settle the dispute with you; and
(b) give you certain information about our alternative dispute resolution provider.
18.4 If you want to take court proceedings, the relevant courts of England, Scotland or Northern Ireland will have exclusive jurisdiction in relation to these Terms.
18.5 English law will apply to these Terms.

March 2017

Privacy Policy 2017-05-10T07:28:08+00:00

Site Privacy Policy

The Sevenoaks Fund, which is administered by Sevenoaks Town Council (We), are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions (our terms) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By registering your details with us you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Sevenoaks Town Council of Council Offices, Bradbourne Vale Road, Sevenoaks, TN13 3QG.

Introduction

This policy applies to information we collect about:

visitors to our website.
people who make donations with us or register with us.

The information we collect about you

When you use the Sevenoaks Fund website or register with us we may collect the following personal information from you:

Your name
Your postal address, email address and telephone number
Your payment details such as debit or credit card numbers, although please see below in respect of Stripe.

How we will use the information about you
We gather this information to allow us to collect donations and or raise funds for the projects listed on our website. The relevant information is then used by us to communicate with you on any matter relating to the conduct of your instructions in general. We may also contact you about other charities we think may be of interest to you.
We may use aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

Marketing

We will not directly market to you (except in relation to similar goods and services and then only be email or text) unless you specifically opt-in to this at the time of registration.

Cookies and other information-gathering technologies
Our website uses cookies. Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
For more information on which cookies we use and how we use them, see our Cookies policy [ADD LINK].

UK Gift Aid
Where applicable, if you wish to claim UK Gift Aid on the donation, we will collect relevant personal information about you.
If you are eligible for UK Gift Aid we may also request you to confirm your UK residential address (if you have not already done so).
We will forward your details to the applicable charity for the purposes of Gift Aid who will process your claim.

Stripe
We work with Stripe which provides our secure payment service. When making a donation on our website, your card details are processed and stored securely by Stripe.
When registering and using our website you are accepting the terms and conditions and privacy policy of Stripe which can be found at https://stripe.com/gb/privacy and https://stripe.com/gb/checkout/legal – Before making a donation you should ensure that you have read a copy of their terms and conditions and privacy policy and are happy with their contents.
Stripe Payments UK, Ltd. is a company registered in 9th Floor, 107 Cheapside, London, EC2V 6DN.
Questions, comments and requests regarding their privacy policy and should be addressed to Stripe Payments UK Ltd, 7th Floor, The Bower Warehouse, 211 Old Street, London EC1V 9NR.

How we protect your information
We have put in place the following security procedures and technical and organisational measures to safeguard your personal information: [PROVIDE DETAILS OF SECURITY MEASURES IN RELATION TO THE PERSONAL DATA PROCESSED, EG FIREWALLS, BROWSER CERTIFICATION TECHNOLOGY, ENCRYPTION, LIMITED ACCESS, USE OF PASSWORDS, ETC AS APPROPRIATE – SPEAK TO YOUR WEB DEVLOPER ABOUT THESE].
We will use reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

Access to your information and updating and correcting your information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to webmaster@sevenoaks.fund
We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to the Sevenoaks Fund changes, for example if you change your email address or name, please let us know the correct details by sending an email to webmaster@sevenoaks.fund. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

Changes to Privacy policy

We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page and place notices on other pages of the website so that you may be aware of the information we collect and how we use it at all times. Please check back frequently to see updates or changes to our privacy policy.

How to contact the Sevenoaks Fund
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an email to Linda Larter – townclerk@sevenoakstown.gov.uk or send a letter to Council Offices, Bradbourne Vale Road, Sevenoaks, TN13 3QG.

Links to other websites
Our website contains links to other websites. This Privacy policy applies only to this website so when you access links to other websites you should read their own privacy policies.

March 2017

When I make my donation where does the money go? 2017-02-14T11:24:11+00:00

Your donation is paid via a secure system into the Sevenoaks Fund bank account.

This is a separate bank account that is administered by Sevenoaks Town Council.

How do I know the money will be secure? 2017-02-14T11:23:25+00:00

Sevenoaks Town Council is a statutory body and is subject to financial and transparency legislation.

All of its finances are subject to internal and external audits.

All financial details are reported to the Finance & General Purposes Committee, the reports of which are posted to the Town Council’s website.

Can one project go ahead if it reaches its target without having to wait for the others? 2017-02-14T11:22:38+00:00

Yes.

If one of the projects reaches its target, work will start on the project.

Fundraising will continue for the remaining projects until they reach their targets.

Can I donate anonymously? 2017-02-14T11:22:05+00:00

Yes, there is a provision to do this.

Will I be able to see how the fundraising is progressing? 2017-02-14T11:21:34+00:00

Yes there will be a totalizer for each project on the Sevenoaks Fund website.

Why haven’t you used a well-known crowdfunding organisation? 2017-02-14T11:30:35+00:00

It was agreed not to do this due to the restrictions it would place on the project mainly being due to

  • fees payable
  • timescale restrictions to raise the funds.
  • not being able to access data to contact donators.
  • Projects not proceeding if falling short of targets.
Can the projects benefit from my Gift Aid? 2017-02-14T11:20:31+00:00

Yes

If you tick the box that provides permission to pass your details on to the charity, where appropriate they will claim Gift Aid.