FAQ’S 2017-05-10T07:25:17+00:00
Terms & Conditions 2018-07-16T10:45:43+00:00

Site Terms & Conditions

Our Terms and Conditions (Terms) describe the service that the Sevenoaks Fund provides and your rights and obligations as a donor when you use this site. If you use any other service provided by the Sevenoaks Fund these terms will also apply to that service. The Sevenoaks Fund is an initiative administered by Sevenoaks Town Council (we, us, our) of Town Council Offices, Bradbourne Vale Road, Sevenoaks, Kent, TN13 3QG.

These Terms explain how you may use this website (the Site) which is provided by us free of charge. References in these Terms to the Site includes www.sevenoaks.fund and all associated web pages. You should read these Terms carefully before using the Site. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

If you have any questions about the Site, please contact us by e-mail at Townclerk@sevenoakstown.gov.uk or telephone on 01732 459 953.

Your use of the Site means that you must also agree to our Privacy Policy.

1. About the Site
1.1 The Site allows you to donate to, and raise funds for, applicable charities listed on the Site from time to time. All of the charities featured on the website have entered into an agreement with us and where applicable will be reclaiming Gift Aid under the UK governments Gift Aid scheme.
1.2 Full details of the charities and their respective projects can be found on the Site.
1.3 Where detailed charities are registered with the Charity Commission for England and Wales.
1.4 Each charity is responsible for its relationship with you and we accept no responsibility for that relationship. You may become a commercial participator and legally obligated under section 59 of the Charities Act 1992 to enter into a written agreement with the charity you are donating to, or raising funds for. If you are in doubt, or indeed you have any questions at all about this, then you should contact the charity directly.
1.5 The purpose of the Sevenoaks Fund is to assist local charities to raise funds for the projects listed on the Site.
1.6 We do not offer regulated investments and are not authorised or regulated by the Financial Conduct Authority. This is not a crowdfunding site and the projects listed do not offer incentives for donations.
1.7 Please note there is no recourse to either the Financial Ombudsman Services or the Financial Service Compensation Scheme.

2. Use of Donations
2.1 The Site allows for voluntary donations to be made towards a specific charity and/or project of your choice as you may select on the Site.
2.2 We are not responsible for any dissatisfaction you may have regarding the recipient charity’s use of any donations you make through the Site.
2.3 Please note we do not have any involvement with the day to operations of the charities listed on the Site.
2.4 The charities listed on the Site have agreed with us that the funds donated will be solely and directly for the purpose of achieving the project goals outlined on the Site and not for any other purpose.

3. Donations
3.1 Under charity law, we are not permitted to refund donations, other than in specific circumstances. Therefore, please review the submission page carefully before confirming your donation and read the following provisions.
3.2 The initial fund raising period for each project will be set at one year.
3.3 If the project does not reach its fundraising target within the fundraising period, you will be contacted and offered a refund of your donation or to continue to donate it for a further one year, after which we will again contact you and ask the same question. This is without prejudice to our right, subject to applicable charity law, to refund you at our discretion after the initial fundraising period (for example, if we suspect that there is little chance of the fundraising target being met).
3.4 We will make any refund to the same payment method as you originally paid unless you otherwise inform us in writing.
3.5 Unless you have requested the donation be made anonymously, your name and the amount you donated will be shown publicly on the Site. To make a donation anonymously please select the option on the Site before submitting your donation.
3.6 If you have agreed for us to reclaim under Gift Aid, your details will be forwarded to the charity for processing (see more below on Gift Aid).

4. Donation fees
4.1 There are no processing fees payable in addition to your donation amount.
4.2 Please note that if you are paying in a currency other the GBP you maybe charged additional fees by the payment processor.
4.3 Any interest accrued on your donation will be used to offset the administration and electronic payment fees.
4.4 The only charge that you may face for your donation will be levied by your own card provider.

5. How to pay
5.1 When making a donation through the Site, payment is processed by a third party called Stripe Payments UK Ltd (Stripe).
5.2 Donations can be paid for using Visa and Mastercard credit and debit cards and Apple Pay using the Site through Stripes’ secure payment system.
5.3 Please check Stripes’ terms and conditions and privacy policy at https://stripe.com/gb/privacy and ensure that you are happy with these before making a donation.
5.4 When the donation has been processed and cleared funds have been received the donations are allocated to a separate bank account to be held in the name of the charity.

6. Unauthorised card use
6.1 When a donation is made on the Site it is non-refundable unless you can show that the payment was as a result of unauthorised use of your card or fraud.
6.2 If you would like to dispute an unauthorised payment please contact your bank who will advise accordingly.

7. Gift Aid information
7.1 Gift Aid will only be available to UK charities that are recognised charities for tax purposes. The Site will only allow for the nomination of Gift Aid in relation to applicable charities.
7.2 Gift Aid is a tax relief allowing UK charities to reclaim an extra 25% in tax on every eligible donation made by a UK taxpayer.
7.3 When you donate to a charity on the Site you will be asked whether or not you are a UK taxpayer. Please note that Gift Aid can only be reclaimed on donations made by individuals who pay UK income or capital gains tax at a rate at least equal to the amount reclaimed on their donations in the current tax year.
7.4 We are not an accounting, taxation or financial advisor and you should seek professional advice on the consequences of making a donation using Gift Aid.
7.5 By ticking the appropriate box, you agree for us to forward your details to the relevant charity to reclaim under the Government’s Gift Aid scheme.

8. Using the Site
8.1 The Site is for your personal and non-commercial use only.
8.2 You agree that you are solely responsible for:
(a) all costs and expenses you may incur in relation to your use of the Site; and
(b) keeping your password and other account details confidential.
8.3 The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
8.4 We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at webmaster@sevenoaks.fund and/or use the website accessibility tools available where indicated.
8.5 We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

9. Ownership, use and intellectual property rights
9.1 This Site and copyright and other intellectual property rights in it, including but not limited to any digital content and trade or service marks of ours and the charities, are owned by us. We reserve all of our rights in any intellectual property in connection with our Site or these Terms. This means, for example, that we remain owners of them and free to use them as we see fit.
9.2 Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access and use the Site. You agree not to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

10. Submitting information to the Site
10.1 While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any information that you regard as confidential or valuable (Unwanted Submissions). While we value your feedback, you agree not to submit any Unwanted Submissions.
10.2 We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

11. Accuracy of information and availability of the Site
11.1 While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any particular purpose. Any reliance that you may place on the information on this Site is at your own risk.
11.2 We may suspend or terminate operation of the Site at any time as we see fit.
11.3 Content is provided for your general information purposes only. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
11.4 While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
11.5 While we try to make sure that the information contained on the Site concerning our charities or in connection with any project is accurate, true and not misleading, we cannot warrant, represent, guarantee or promise the information will be.

12. Acceptable use policy
12.1 If you submit any comments with your donations, they must not:
(a) contain any material which is defamatory of any person.
(b) contain any material which is obscene, offensive, hateful or inflammatory.
(c) promote sexually explicit material.
(d) promote violence.
(e) promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
(f) infringe any copyright, trade mark or other intellectual property right of any other person.
(g) be likely to deceive any person.
(h) be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
(i) promote any illegal activity.
(j) be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
(k) be likely to harass, upset, embarrass, alarm or annoy any other person.
(l) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
(m) give the impression that they emanate from us, if this is not the case.
(n) advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
12.2 You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching any of this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
12.3 Failure to comply with this acceptable use policy constitutes a material breach of these Terms and may result in our taking legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach, further legal action against you and/or disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

13. Hyperlinks and third party sites
The Site may contain hyperlinks or references to third party websites. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

14. Limitation on our liability
14.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
14.2 If you are a business user:
(a) we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;
(b) we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(i) use of, or inability to use, our site; or
(ii) use of or reliance on any content displayed on our site.
(c) in particular, we will not be liable for:
(i) loss of profits, sales, business, or revenue;
(ii) business interruption;
(iii) loss of anticipated savings; or
(iv) loss of business opportunity, goodwill or reputation;
(d) furthermore, we will not be liable for any indirect or consequential loss or damage.
14.3 If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

15. Events beyond our control
We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

16. Rights of third parties
No one other than a party to these Terms has any right to enforce any of these Terms.

17. Variation
No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

18. Disputes
18.1 We will try to resolve any disputes with you quickly and efficiently.
18.2 If you are unhappy with us please contact us as soon as possible You can do this by email to Townclerk@sevenoakstown.gov.uk, telephone 01732 459953 or by post to Sevenoaks Town Council, Council Offices, Bradbourne Vale Road, Sevenoaks, Kent, TN13 3QG.
18.3 If you and we cannot resolve a dispute using our complaint handling procedure, we will:
(a) let you know that we cannot settle the dispute with you; and
(b) give you certain information about our alternative dispute resolution provider.
18.4 If you want to take court proceedings, the relevant courts of England, Scotland or Northern Ireland will have exclusive jurisdiction in relation to these Terms.
18.5 English law will apply to these Terms.

March 2017

Privacy Policy 2018-07-16T10:30:31+00:00

Site Privacy Policy

Updated May 2018

  1. Introduction

The Sevenoaks Fund, which is administered by Sevenoaks Town Council (weour or us), is committed to protecting and respecting your privacy.

This policy, (together with our terms and conditions (our terms), explains how we handle and use your personal information and your rights in relation to that information.

Under data protection law, Sevenoaks Town Council is the controller of that information and responsible for its use and protection.

This Privacy Policy explains why and how we will use the personal information that we have obtained from you or others, with whom we share it and the rights you have in connection with the information we use. Please read the following carefully.

This policy describes the way we handle and use the personal information that we obtain from all the different interactions you may have with us, when you visit the website currently located at www.sevenoaks.fund (Site), when you contact us or pledge a donation either through the site or another method.

We, the Sevenoaks Fund, are the controller in relation to the processing activities described below. This means that we decide why and how your personal information is processed. Please see the section at the end of this policy for our contact and legal information.

We collect personal information from you if you pledge funds to the projects included on the site. Their use of that information during and after their campaign (e.g. to keep in contact with you about progress of their project and their achievements) are uses of your information for which those projects determine, independently of us. As a result, those members will be separate controllers of your personal information.

We refer to ‘projects, ‘donors’ and ‘pledges’ throughout this document.

  1. How and when we collect personal information about you

We receive personal information about you that you give to us or that we collect from your use of our Site. We only collect personal information which we need and that is relevant for the purposes for which we intend to use it.

Personal information that you give to us

This is personal information about you that you give to us when:

  • submitting personal information via our Site
  • following us, interacting with us and posting on our social media pages
  • we interact with you at events
  • corresponding with us by phone, email or in another way.

This information is provided by you entirely voluntarily.

This includes information provided on the Site at the time of registering as a donor, pledging funds to a project on the Site or cancelling a pledge and when generally using our Site. For example, you may give us your personal information by filling in forms, uploading profile information and other content to the Site, managing your account online, engaging in correspondence with us by phone, email or otherwise and meeting with us at events (e.g. you may provide us with your business card). We may also ask you for information when you report a problem with our Site or when you exercise your legal rights.

If we do not receive this information, you may be unable to register with the Site, pledge funds to projects or communicate with us effectively or allow us to comply with our own obligations.

Information that we collect about you

We may automatically collect the following information:

  • details of your visits to our site, including, but not limited to traffic data, location data, weblogs and other communication data, and the resources you access;
  • technical information, including anonymous data collected by the hosting server for statistical purposes, the Internet protocol (IP) address used to connect your computer or device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
  1. Categories of personal information we use about you

We process different types of personal information about you. To make it easier to understand the information that we use about you, we have categorised this information in the table below and provided a short explanation of the type of information each category covers.

We process the following categories of personal information about you:

Category Personal information included in this category
Contact information which can be used to address, send or otherwise communicate a message to you
Banking/Billing information used to send/receive funds to/from you
Fraud information relating to the occurrence, investigation or prevention of fraud
Legal information relating to legal claims made by you or against you or the claims process
Donations information relating to your pledges
Correspondence information contained in our correspondence or other communications with you about projects and other activities on our Site, our services or our business
  1. Use of your personal information

We use your personal information for a variety of reasons. We rely on different legal grounds to process your personal information, depending on the purposes of our use and the risks to your privacy. We do not share your personal information with any other body.

We use your personal information in the following ways:

4.1 Where you have provided CONSENT 

We may use and process your personal information for the following purposes where you have consented for us to do so:

  • to contact you via email with information about our projects or funding opportunities;

You may withdraw your consent for us to use your information in any of these ways at any time.

4.2 Where necessary to comply with our LEGAL OBLIGATIONS

We will use your personal information to comply with our legal obligations:

  • to keep a record relating to the exercise of any of your rights relating to our processing of your personal information;
  • to perform anti-money laundering and related checks where the law requires these;
  • to anonymise, pseudonymise and destroy your personal information in accordance with our retention policies and data protection law;
  • to handle and resolve any complaints we receive relating to the services we provide;

4.3 Where necessary to process a claim of Gift Aid

We will use your personal information to process a claim for Gift Aid where this has been requested, including forwarding your details as necessary to the applicable charity or project.

4.4 Where necessary for us to pursue a LEGITIMATE INTEREST 

We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a fund for the following purposes:

Processing necessary for us to promote our fund activities and measure the reach and effectiveness of our campaigns

  • for analysis and insight conducted to inform our marketing strategies, and to enhance and your visitor experience;
  • to tailor and personalise our marketing communications based on your behaviour;
  • to identify and record when you have received, opened or engaged with our website or electronic communications.

Processing necessary for us to support our donors with their enquiries

  • to respond to correspondence you send to us and fulfil the requests you make to us.

Processing necessary for us to respond to changing market conditions and the needs of our guests and visitors

  • to analyse, evaluate and improve our Site and other services so that your visit and use of our Site is more useful and enjoyable (we will generally use data amalgamated from many people so that it does not identify you personally);
  • to undertake market analysis and research (including contacting you with surveys) so that we can better understand you as a donor;
  • for the purposes of developing new initiatives and features on our Site (for example new types of fundraising options or support).

Processing necessary for us to operate the administrative and technical aspects of our business efficiently and effectively

  • to administer our Site for internal operations, including troubleshooting, testing, statistical purposes;
  • for the prevention of fraud and other criminal activities;
  • to verify the accuracy of data that we hold about you and create a better understanding of you as an account holder or visitor;
  • for network and information security in order for us to take steps to protect your information against loss or damage, theft or unauthorised access, including to archive, destroy, pseudonymise or anonymise your personal information;
  • to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this on our suppression lists in order to be able to comply with your request);
  • for efficiency, accuracy or other improvements of our databases and systems, for example, by combining systems or consolidating records we hold about you;
  • to enforce or protect our contractual or other legal rights or to bring or defend legal proceedings;
  • to inform you of updates to our terms and conditions and policies; and
  • for other general administration including managing your queries, complaints, or claims, and to send service messages to you.

Marketing communications: If you give your consent, we may use your personal information to contact you by email to send you newsletters or to notify you with details of projects. We try to adapt any marketing material that we send to you, for example by notifying you of projects that apply to your interests. If you do not wish to receive email communications from us, please inform us by using the unsubscribe link inside the email messages we send.

If you opt-out of receiving marketing communications from us, we keep your email address on our suppression list for a defined period to ensure that we comply with your wishes.

  1. Disclosure and sharing of your personal information by us

We only disclose and share your personal information outside the fund in limited circumstances. If we do, we will put in place a contract that requires recipients to protect your personal information, unless we are legally required to share that information. Any contractors or recipients that work for us will be obliged to follow our instructions. We do not sell your personal information to third parties.

We may disclose your information to the following:

  • project owners for them to contact you in connection with their project and backers to allow them to identify the project owners responsible for the projects to which they pledge, in each case in accordance with our Terms;
  • our third-party service providers, agents and subcontractors (Suppliers) for the purposes of providing services to us or directly to you on our behalf, including the operation and maintenance of our Site. Our Suppliers can be categorised as follows:
Recipient / relationship to us Industry sector (& sub-sector)
Accountants and legal and security advisers and consultants Professional Services (Accountancy, Security & Legal)
Advertising, PR, digital and creative agencies Media (Advertising & PR)
Banks, payment processors and financial services providers (Stripe, PayPal) Finance (Banking & Payment Processing)
Business intelligence and performance services IT (Business Performance)
Cloud software system providers, including database, email and document management/monitoring providers (Mandrill, Mailchimp, Google Docs, Dropbox) IT (Cloud Services)
Delivery and mailing services providers (Royal Mail) Logistics (Delivery Service)
Event booking service provider (Eventbrite) Events (Booking)
Facilities and technology service providers including scanning and data destruction providers IT (Data Management)
Fraud and identity verification services (Stripe, PayPal) IT (Verification)
Tax administration (HMRC) Government (Tax Administration)
Health and safety claims administrators and consultants Health & Safety (Claims)
Insurers and insurance brokers Insurance (Underwriting & Broking)
Online survey platforms and services (Survey Monkey) IT (Survey)
Social media platforms (Facebook, Twitter and LinkedIn) Media (Social Media)
Website and data analytics platform providers, and website performance tools (Google Analytics) IT (Data Analytics)
Website and App developers IT (Software Development)
Website marketing, search and integration services IT (Software Development and Marketing)
Website hosting services providers IT (Hosting)
File and data transfer providers (WeTransfer, Google Docs) IT (Cloud)

The Suppliers above are located in the European Economic Area or the USA.

When we use Suppliers, we only disclose to them any personal information that is necessary for them to provide their services and only where we have a contract in place that requires them to keep your information safe and secure.

We may disclose the personal information to other third parties as follows:

  • if we are under a duty to disclose or share your information in order to comply with any legal or regulatory obligation or request, including by the police, courts, tribunals or regulators.
  1. Transfers of your personal information outside of Europe

Except in a limited number of cases, we do not transfer your personal information outside of Europe. Where we do, we take measures to protect your personal information.

All the personal information collected about you by us or on our behalf may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen where any of our group companies are located in a country outside of the EEA or if any of our servers or those of our third-party service providers are from time to time located in a country outside of the EEA. These countries may not have similar data protection laws to the UK and so they may not protect the use of your personal information to the same extent. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. These steps include imposing contractual obligations on the recipients of your personal information or ensuring that the recipients are subscribed to ‘international frameworks’ that aim to ensure adequate protection. For example, those of our third-party service providers who receive your personal information in the USA may subscribe to the “EU-US Privacy Shield” framework. Where they do not, we ensure that we impose contractual obligations on them that are broadly equivalent as required by UK data protection law. Please contact us using the details at the end of this policy for more information about the protections that we put in place and to obtain a copy of the relevant documents.

If you use our services whilst you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

  1. Security and links to other websites

We take the security of your personal information seriously and use a variety of measures based on good industry practice to keep it secure. Nonetheless, transmissions over the internet and to our Site may not be completely secure, so please exercise caution. When accessing links to other websites, their privacy policies, not ours, will apply to your personal information.

We employ security measures to protect the personal information you provide to us, to prevent access by unauthorised persons and unlawful processing, accidental loss, destruction and damage. When we have provided (or you have chosen) a password or pin allowing you access to certain parts of the Site, you are responsible for safeguarding it and keeping it confidential and you promise not to allow it to be used by third parties. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do everything possible to protect your personal information, we cannot guarantee the security of any personal information during its transmission to us online. You accept the inherent security implications of using the internet and will not hold us responsible for any breach of security unless we are at fault.

Our Site may contain links to other websites run by other organisations which we do not control. This policy does not apply to those other websites‚ so we encourage you to read their privacy policies. We are not responsible for the privacy policies and practices of other websites (even if you access them using links that we provide) and we provide links to those websites solely for your information and convenience. We specifically disclaim responsibility for their content, privacy practices and terms of use, and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Your disclosure of personal information to third party websites is at your own risk.

In addition, if you linked to our Site from a third-party website, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party website and recommend that you check the policy of that third-party website.

Stripe

We work with Stripe which provides our secure payment service. When making a donation on our website, your card details are processed and stored securely by Stripe.

When registering and using our website you are accepting the terms and conditions and privacy policy of Stripe which can be found at https://stripe.com/gb/privacy and https://stripe.com/gb/checkout/legal – Before making a donation you should ensure that you have read a copy of their terms and conditions and privacy policy and are happy with their contents.

Stripe Payments UK, Ltd. is a company registered in 9th Floor, 107 Cheapside, London, EC2V 6DN.

Questions, comments and requests regarding their privacy policy and should be addressed to Stripe Payments UK Ltd, 7th Floor, The Bower Warehouse, 211 Old Street, London EC1V 9NR.

  1. The periods for which we retain your personal information

We will not hold your personal information in an identifiable format for any longer than is necessary for the purposes for which we collected it. For certain purposes we retain your personal information for a very short period whilst for others we retain it for a period of 7 years after the information is no longer required for business reasons so that we can deal with any legal proceedings that could arise.

We retain your personal information for the following periods:

Type of personal information How long do we keep your personal information?
Registration information 7 years from the date your account is closed for any reason.
Information relating to Donors (other than registration information) including pledge history 7 years from the date your account is closed for any reason.
Web traffic and device information 26 months from the date of collection.
Marketing preferences For as long as you have not opted-out and if you opt-out, indefinitely after we place you on our suppression list to ensure we honour your wishes.
Complaints and queries 2 years, except where these relate to legal claims, in which case 7 years.

The only exceptions to the periods mentioned above are where:

  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
  • you exercise your right to require us to retain your personal information for a period longer than our stated retention period;
  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible;
  • we archive the information, in which case we will delete it in accordance with our deletion cycle; or
  • in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.
  1. Your rights in relation to your personal information

You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to verify your identity and, where applicable, to help us to search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received this information or, where no such information is required, after we have received full details of your request. You have the following rights, some of which may only apply in certain circumstances:

9.1. To be informed about the processing of your personal information (this is what this policy sets out to do);

9.2. To have your personal information corrected if it is inaccurate and to have incomplete personal information completed;

The accuracy of your information is important to us and we make it easy for you to review and correct the personal information that we hold about you in your Profile. If you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, you can let us know by contacting us in any of the details described at the end of this policy but we ask you to first check that you cannot correct your details using the tools in your Profile.

9.3. To object to processing of your personal information;

Where we rely on our legitimate interests as the legal basis for processing your personal information for particular purposes, you may object to us using your personal information for these purposes by emailing or writing to us at the address at the end of this policy. Except for the purposes for which we are sure we can continue to process your personal information, we will temporarily stop processing your personal information in line with your objection until we have investigated the matter. If we agree that your objection is justified in accordance with your rights under data protection laws, we will permanently stop using your data for those purposes. Otherwise we will provide you with our justification as to why we need to continue using your data.

You may object to us using your personal information for direct marketing purposes and we will automatically comply with your request. If you would like to do so, please use our unsubscribe tool.

9.4. To withdraw your consent to processing your personal information;

Where we rely on your consent as the legal basis for processing your personal information, you may withdraw your consent at any time by contacting us using the details at the end of this policy. If you would like to withdraw your consent to receiving any direct marketing to which you previously opted-in, you can also do so using our unsubscribe tool.

You can choose to receive or opt-out of future marketing from Projects you have pledged on.

You can also choose to receive or opt-out of updates from Projects you have pledged on.

Please note that our standard receipt emails and notifications of a donation contain important financial information regarding your pledge and so cannot be turned off.

If you withdraw your consent, our use of your personal information before you withdraw is still lawful.

9.5. To restrict processing of your personal information;

You may ask us to restrict the processing your personal information in the following situations: where you believe it is unlawful for us to do so, you have objected to its use and our investigation is pending or you require us to keep it in connection with legal proceedings.

In these situations, we may only process your personal information whilst its processing is restricted if we have your consent or are legally permitted to do so, for example for storage purposes, to protect the rights of another individual or company or in connection with legal proceedings.

9.6. To have your personal information erased;

In certain circumstances, you may ask for your personal information to be removed from our systems by emailing or writing to us at the address at the end of this policy. Unless there is a reason that the law allows us to use your personal information for longer, we will make reasonable efforts to comply with your request.

9.7. To request access to your personal information and information about how we process it;

You have the right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this policy. We may not provide you with a copy of your personal information if this concerns other individuals or we have another lawful reason to withhold that information.

If you wish to make a Subject access request, please send us a message at webmaster@sevenoaks.fund. We will then respond to your request in adherence with the ICO guidelines.

9.9. Rights relating to automated decision making, including profiling. 

We do not envisage that any decisions that have a legal or significant effect on you will be taken about you using purely automated means, however we will update this policy and inform you if this position changes.

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website, where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

  1. Changes to our Privacy Policy

Please check this page regularly for changes to this policy. We will email you with changes if we hold a valid email address for you.

We may review this policy from time to time and any changes will be notified to you by posting an updated version on our Site and, where appropriate, by contacting you by email. Any changes will take effect 7 days after we post the modified terms on our Site or after the date we notify you by email. We recommend you regularly check this page for changes and review this policy each time you visit our Site.

  1. Contact and legal information

To contact us in relation to this policy, including to exercise any of your rights in relation to your personal information, please contact us or write to us by email at webmaster@sevenoaks.fund

The Sevenoaks Fund’s registered address is Sevenoaks Town Council, Bradbourne Vale Road, Sevenoaks, TN13 3QG

When I make my donation where does the money go? 2017-02-14T11:24:11+00:00

Your donation is paid via a secure system into the Sevenoaks Fund bank account.

This is a separate bank account that is administered by Sevenoaks Town Council.

How do I know the money will be secure? 2017-02-14T11:23:25+00:00

Sevenoaks Town Council is a statutory body and is subject to financial and transparency legislation.

All of its finances are subject to internal and external audits.

All financial details are reported to the Finance & General Purposes Committee, the reports of which are posted to the Town Council’s website.

Can one project go ahead if it reaches its target without having to wait for the others? 2017-02-14T11:22:38+00:00

Yes.

If one of the projects reaches its target, work will start on the project.

Fundraising will continue for the remaining projects until they reach their targets.

Can I donate anonymously? 2017-02-14T11:22:05+00:00

Yes, there is a provision to do this.

Will I be able to see how the fundraising is progressing? 2017-02-14T11:21:34+00:00

Yes there will be a totalizer for each project on the Sevenoaks Fund website.

Why haven’t you used a well-known crowdfunding organisation? 2017-02-14T11:30:35+00:00

It was agreed not to do this due to the restrictions it would place on the project mainly being due to

  • fees payable
  • timescale restrictions to raise the funds.
  • not being able to access data to contact donators.
  • Projects not proceeding if falling short of targets.
Can the projects benefit from my Gift Aid? 2017-02-14T11:20:31+00:00

Yes

If you tick the box that provides permission to pass your details on to the charity, where appropriate they will claim Gift Aid.